Experienced Customer Service Representative Resume Template 2018s Top Format

Experienced Customer Service Representative Resume Template 2018s Top FormatExperienced Customer Service Representative Resume Template - 2018s Top FormatCustomer tafelgeschirr jobs require individuals with excellent communication skills, and your resume is one way to show off your experience and ability to create well-written documents. A resume also shows you have some experience working with computers and word processing applications.A wide variety of industries call for customer service representatives. Include industry-specific prior positions youve held, and be sure to include any on-the-job training and classes that pertain to the position youre applying for. Your job summary should detail any phone systems youve worked with and what computer software programs youre proficient in or have any formal training in.Check out the link below for an experienced customer service representative resume template to assist you in creating a document that works. Create ResumeJanet Gray100 Main Street, Cityplace, CA, 91019Home (555) 322-7337 example-emailexample.comCareer OverviewHighly enthusiastic customer service professional with over three years client interface experience.Core StrengthsEnergetic work attitudeCourteous demeanorStrong organizational skillsActive listening skillsAdaptive team playerSeasoned in conflict resolutionCustomer service expertTelephone inquiries specialistAccomplishmentsCustomer ServiceResearched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.Customer InterfaceGreeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.Work ExperienceFront Office AssistantMarch 2007 to July 2011 Notary Document ServicesFt Lauderdale, FLCreated new processes and systems for increasing customer service satisfaction.Worked as a team member performing other duties, product assistance and cleaning.Promptly responded to ge neral inquiries from members, staff, and clients via mail, e-mail and fax.Medical ReceptionistNovember 2005 to March 2007 Goldson Spine RehabPlantation, FLReplenishing shelves in patient rooms with items from the stockroom.Executed outbound calls to existing patients base resulting in 80 % increase in patient satisfaction.Accurately logged all daily shipping and receiving orders.Responsible for ringing up patients in a timely manner and guaranteeing high level of customer service.Guaranteed positive patient experiences and resolved all patient complaints.CashierApril 2004 to January 2005 PublixDania Beach, FLProcessed merchandise returns and exchanges.Organized the store by returning all merchandise to its proper place.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Educational BackgroundCertificate Administrative Assistant, 2016 Middle Geor gia TechWarner Robins, GA, United StatesCoursework in Business Administration and Organizational DevelopmentGED General Study, 2006 Lauderhill GED CenterLauderhill, FL, United StatesDiploma Medical Assisting, 2006 Concorde Career CollegeLauderdale Lakes, FL, United States Customize ResumeMore Customer Service Resume TemplatesEntry Level Customer Service Representative Resume Templates

How to increase emotional intelligence 5 powerful secrets

How to increase emotional intelligence 5 powerful secretsHow to increase emotional intelligence 5 powerful secretsEmotional Intelligence. Another it theory of the moment. The medias panacea of the week. Another great thing we all need - that nobody seems to be able to clearly define.I swear Im going to do a book of psychology buzzword mad libs (My mindful grit is emotionally intelligent due to the oxytocin in my mirror neurons). But I digress Heres the thing emotional intelligence is real - but that vague 2-sentence summary you read in an inflight magazine isnt accutarif and wont give you what you need to improve this curious little skill set.So what is it really? (Im so glad you asked.) Its a concept that John Mayer of theUniversity of New Hampshire and Yale professorPeter Salovey came up with in the early 90s that was subsequently studied and popularized by Daniel Goleman. Heres Mayers definition.FromHarvard Business ReviewGuide to Emotional IntelligenceFrom a scientific standpoi nt, emotional intelligence is the ability to accurately perceive your own and others emotions to understand the signals that emotions send about relationships and to manage your own and others emotions.Now fruchtwein of the work on emotional intelligence has been done around its effects in the workplace but itll quickly become obvious how it can improve most any area of your life. And, for the record, yeah, EI does work.FromHBRs 10 Must Reads on Emotional IntelligenceIn a 1996 study of a global food and beverage company, McClelland found that when senior managers had a critical mass of emotional intelligence capabilities, their divisions outperformed yearly earnings goals by 20%. Meanwhile, division leaders without that critical mass underperformed by almost the same amount. McClellands findings, interestingly, held as true in the companys U.S. divisions as in its divisions in Asia and Europe.And whats most interesting about EI is that as you move up the corporate ladder its importa nce increases dramatically.FromHBRs 10 Must Reads on Emotional IntelligenceWhen I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributable to emotional intelligence factors rather than cognitive abilities.Research has shown EI has 5 component partes. Lets learn how to develop each one so that we can leverage its tremendous power toachieve global dominationimprove our lives at home and at work 1) Self-awarenessThis one is first and thats not random. Self-awareness is the most essential of emotional intelligence skills. Why?Becausewithout this guy youve got no way to evaluate what skills you have, what you lack and what you need to work on. Youre flying blind.So whats the formal definition?FromHBRs 10 Must Reads on Emotional IntelligenceSelf-awareness means having a deep understanding of ones emotions, strengths, weaknesses, needs, and drives. People with strong self-awareness are neither overly critical nor unrealistically hopeful. Rather, they are honest with themselves and with others. People who have a high degree of self-awareness recognize how their feelings affect them, other people, and their job performance.Want to know the best shortcut for identifying if someone is high in self-awareness or not?FromHBRs 10 Must Reads on Emotional IntelligenceOne of the hallmarks of self-awareness is a self-deprecating sense of humor.To make fun of yourself - and get a laugh - you have to know yourself and how you are perceived.So how do you increase self-awareness?Get feedback. You dont always see yourself accurately. And this friend or that friend doesnt always see you accurately. But if you survey five or ten pals, youre going see someveryaccurate trends.FromInsight other people generally see us more objectively than we see ourselves. Psychologist Timothy Smith and his colleagues powerfully demonstrated this in a study with 300 married couples in which both partners were being tested for heart disease. They asked each participant to rate both their own and their partners levels of anger, hostility, and argumentativeness- all strong predictors of the illness- and found that peoples self-ratings were infinitely less accurate than those of their spouses. Another study asked more than 150 Navy officers and their subordinates to rate the officers leadership style, and found that only the subordinates could accurately assess their bosses performance and promotability.(To learn more about the science of a successful life, check out my bestselling bookhere.)So you see yourself more accurately. Thats great, but we all know someone who is aware theyre a jerk - and yet keeps acting like a jerk. So what do we need to complement our new self-knowledge?2) Self-regulationI love when people say, Imvery emotional. I must have very high emotional intelligence. Sorry, being very emotional doesnt make you high in EI it just makes you a drama queen.However, being able toregulateyo ur emotions is a big part of EI. People who are wise and warm dont impulsively respond to things or act without thinking.FromHBRs 10 Must Reads on Emotional IntelligenceBiological impulses drive our emotions. We cannot do away with them - but we can do much to manage them. Self-regulation, which is like an ongoing inner conversation, is the component of emotional intelligence that frees us from being prisoners of our feelings. People engaged in such a conversation feel bad moods and emotional impulses just as everyone else does, but they find ways to control them and even to channel them in useful ways.People who can self-regulate make better decisions, are more resilient, and act with more integrity. (They also tend not to eat an entire box of donuts in one sitting while obsessively checking Instagram, but this finding has yet to be supported by the literature.)Mindfulnessis an excellent, science-backed way to self-regulate. And while a full explanation of it is wayyyy beyond the scope of this post (you can get more infohere) a little mini-meditation can be a big help.Next time you feel your emotions surging, turn your attention to your breath. Focus on it going in and out. When your mind wanders, return your attention to your breath. Give it 10-20 seconds at first.Neuroscience says even a little bit cancalm those feelings and get your head on straight.FromAltered Traits Science Reveals How Meditation Changes Your Mind, Brain, and BodyAs these stressful thoughts were presented, the patients used either of two different attentional stances mindful awareness of their breath or distraction by doing mental arithmetic. Only mindfulness of their breath both lowered activity in the amygdala- mainly via a faster recovery- and strengthened it in the brains attentional networks, while the patients reported less stress reactivity.(To learn the 3 secrets neuroscience says will make you more emotionally intelligent, clickhere.)So you know yourself and you can control y ourself. But what EI component allows us to actually accomplish something with all that rolleal power?3) MotivationYup, motivation is a part of EI. But we need to put a spin on the definition. Chasing money or promotions isnt a sign of emotional intelligence. EI means having anintrinsicdesire to achieve and accomplish things.FromHBRs 10 Must Reads on Emotional IntelligencePlenty of people are motivated by external factors, such as a big salary or the status that comes from having an impressive title or being part of a prestigious company. By contrast, those with leadership potential are motivated by a deeply embedded desire to achieve for the sake of achievement.So how do we boost motivation? Track your accomplishments.Teresa Amabiles research at Harvard found that the single mostmotivating thing is progress in meaningful work. So when you move the needle forward, take note.ViaThe Progress Principle Using Small Wins to Ignite Joy, Engagement, and Creativity at WorkThis pattern is wh at we call the progress principle of all the positive events that influence inner work life, the single most powerful is progress in meaningful work of all the negative events, the single most powerful is the opposite of progress- setbacks in the work.Keep a list of everything youve accomplished today where you can see it.When I spoke tobestsellingauthorJosh Kaufman, he said a did-it list is one of his primary productivity tools.(To learn how to be more motivated - from motivation master Dan Pink - clickhere.)So the first three parts of emotional intelligence are about self-management. The next two are about how to deal with others. So where do we start?4) EmpathyYoure familiar with the word - but this one is actually a bit tricky.FromHBRs 10 Must Reads on Emotional IntelligenceThe ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions.So why is it tricky? Because its a balance. Too little - or toomuch- can ca use problems.FromHarvard Business ReviewGuide to Emotional IntelligenceThose whose sympathetic feelings become too strong may themselves suffer. In the helping professions, this can lead to compassion fatigue in executives, it can create distracting feelings of anxiety about people and circumstances that are beyond anyones control. But those who protect themselves by deadening their feelings may lose nichts von with empathy.Dont worry theres a solution. The research says there are actually three distinct types of empathyEmotional empathy You feel awful? Then I feel awful tooCognitive empathy I understand that you are feeling awful. That must suck.Compassion You feel awful? I feel for you. How can I help?All three have their place. You want friends and family to have emotional empathy. You want someone to really feel what you feel when youre down or to be thrilled with you when youre up.However you dont want your surgeon crying so hard about your tumor that they cant perform the oper ation. You want them to have cognitive empathy.And we can all do better with more compassion. With compassion we feelfor, notwith. And this drives us to want to help, while not emotionally impairing us from helping. Compassion is what we want to focus on for EI.So how do you increase it? By using Loving-Kindness Meditation. Yes, with a name like that youd expect it to be taught to you by woodland fairies. Relax.ResearchbyEmma Seppalaat Stanford shows it works.The best instructions Ive found (that have no scientific jargon or mentions of elves)come from10% Happier, the excellent book byDan Harris1. This practice involves picturing a series of people and sending them good vibes. Start with yourself. Generate as clear a mental image as possible.2. Repeat the following phrases May you be happy, May you be healthy, May you be safe, May you live with ease. Do this slowly. Let the sentiment land. You are not forcing your well-wishes on anyone youre just offering them up, just as you would a cool drink. Also, success is not measured by whether you generate any specific emotion. As Sharon says, you dont need to feel a surge of sentimental love accompanied by chirping birds. The point is to try. Every time you do, you are exercising your compassionmuscle. (By the way, if you dont like the phrases above, you can make up your own.)3. After youve sent the phrases to yourself, move on to a benefactor (a teacher , mentor, relative), a close friend (can be a pet, too), a neutral person (someone you see often but dont really ever notice), a difficult person, and, finally, all beings.Dont get too worried about details.Its not a magic spell and this aint Hogwarts. You can customize it. The important thing is wishing others well and expanding that feeling from those you feel strongly about to a wider and wider circle of people.(To learn the seven-step morning ritual that will make you happy all day, clickhere.)Four out of five. Not bad at all. And number five actually assembles t hose prior four together to turn you into aVoltron ofemotional intelligence5) Social skillSocial skills means the ability to build rapport and manage relationships - with a goal in mind.That doesnt make it Machiavellian. Think of the concepts of leadership or parenting. Both are relationships, but both also have a purpose greaterthan merely enjoying the other persons company.FromHBRs 10 Must Reads on Emotional IntelligenceSocial skill, rather, is friendliness with a purpose moving people in the direction you desire, whether thats agreement on a new marketing strategy or enthusiasm about a new product. Socially skilled people tend to have a wide circle of acquaintances, and they have a knack for finding common ground with people of all kinds-a knack for building rapport.So how do you build EI social skills? Luckily, this one is easy. Seriously. Not that becoming socially adept is simple - its actually quite complex.But that said, if you have made big strides in the first four, this fifth component of EI tends to grow on its own without much effort.FromHBRs 10 Must Reads on Emotional IntelligenceSocial skill is the culmination of the other dimensions of emotional intelligence. People tend to be very effective at managing relationships when they can understand and control their own emotions and can empathize with the feelings of others. Even motivation contributes to social skill. Remember that people who are driven to achieve tend to be optimistic, even in the face of setbacks or failure. When people are upbeat, their glow is cast upon conversations and other social encounters. They are popular, and for good reason. Because it is the outcome of the other dimensions of emotional intelligence, social skill is recognizable on the job in many ways that will by now sound familiar. Socially skilled people, for instance, are adept at managing teams-thats their empathy at work. Likewise, they are expert persuaders-a manifestation of self-awareness, self-regulation, an d empathy combined.(And if there are specific elements of social skills you want to work on heres how tomake friends, toget people to like you, tonetwork, toread people, andhow to be someone people love to talk to.)So work on the first four components of EI and then spend more time with others, facing new challenges. Self-aware, self-regulated, motivated people with empathy mostly just need practice to build their social skills.(To learn 6 rituals from ancient wisdom that will make you happy, clickhere.)Alright, your EI burns so bright Im gonna need sunscreen. Lets round it all up and learn the final critical point that will help you be more emotionally intelligentSum upHeres how to increase emotional intelligenceSelf-awareness I should have posted this earlier in the week. When Im really busy with super-important stuff or, um,when I see a cute puppy video on YouTube, I know blogging gets delayed.Self-regulation You need to cool it with the puppy videos, Eric. Next time, we only wat ch the tiny Husky puppy howl like a little wolfonce, and then we do a mini-meditation and get back to work. Seriously.Motivation I have an Excel spreadsheet of puppy videos watched, mini-meditations done, and how often the blog posts have been completed on time. More posting, more meditating, fewer howling, insanely cute puppies.Empathy Im not going to beat myself up about this. The post still got done. Im happy with it. And that puppy video was really cute. Im showing some self-compassion here. Also, Im including the puppy in my Loving-Kindness Meditation today. May the little guy live with ease.Social skills Enough about me and my addiction how areyou?So whats the final thing you need to know about EI?Balance.We need to work on all of the skills and then we need to make sure they worktogether.Does this sound like I made a hard process evenharder? Dont worry.You dont need to score 100% in any component.In fact, you dont want to. Like I said, too much empathy can be a problem. It ca n lead to emotional fatigue. By the same token, John Mayer, one of the originators of EI, says too much self-awareness can even be a problem.FromHarvard Business ReviewGuide to Emotional IntelligenceIn fact, too much self-awareness can reduce self-esteem, which is often a crucial component of great leadership.So improve all the components and then focus on finding the balance between them that works for you. You dont need to be perfect at any one of them. The symphony is more about how the musicians play together than how great any one of them is.Knowing yourself, controlling yourself and motivating yourself. Feeling for others and having the skills to connect with them. This is what allows you to accomplish great things at work and to give your loved ones what they need.(Even if what they need is just an adorablepuppy video.)Join over 320,000 readers.Get a free weekly update via emailhere.Related postsNew Neuroscience Reveals 4 Rituals That Will Make You HappyNew Harvard Research R eveals A Fun Way To Be More SuccessfulHow To Get People To Like You 7 Ways From An FBI Behavior ExpertThis column first appeared at Barking Up the Wrong Tree.

This Company Is Building the Future of Work - The Muse

This Company Is Building the Future of Work - The MuseThis Company Is Building the Future of Work Think about how much time you spend at work. For most of us, its the majority of our waking hours. Eye opening, huh?Thats why WeWorks mission is to help people make a life not a living. Watch how they are striving to build the future of work through technology.